Trade Helpline
08033078187 / 08168695771
How OKF orders are processed, delivered, and returned - for B2B trade and third-party retail.
Orders today flow through our trade team or third-party platforms. Below you’ll find B2B delivery timelines, delivery fee structure, returns windows, and refund processing times.
www.okf.ng is currently a brand-information and partner-onboarding platform; direct online checkout arrives in Phase 2. Today, orders flow through: (a) retail & online platforms (Jumia, Konga, Chowdeck, etc. - their delivery/return policies apply); and (b) direct B2B orders placed via our trade team (phone/WhatsApp/application form).
Applications/orders are acknowledged within 48 hours.
Lagos
3 - 5 working days
after payment confirmation
Other Regions
5 - 10 working days
after payment confirmation
Deliveries are made to the registered business address; please inspect cartons (seals, counts, expiry) before signing off.
Quoted per order based on volume and location, and confirmed before dispatch.
Damaged, Defective, or Incorrect Items
Report within 48 hours of delivery with photos/video to sales@okf.ng or 08033078187. Approved claims receive replacement stock or a credit note within 7 working days.
Change of Mind
Sealed food & beverage products cannot be returned for hygiene and food-safety reasons.
Quality/Recall Events
Full replacement or refund in line with NAFDAC guidance, regardless of the window above.
Approved refunds are processed to the payer's bank account or as credit notes within 7 - 14 working days.
Shipping/returns enquiries:
Our trade team is ready to assist with delivery timelines, returns, or replacement requests.
